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At Jeevandhara Chai Pvt. Ltd., your satisfaction is our top priority. We stand behind the quality of our products and strive to ensure every customer is completely satisfied. This Return Policy outlines the conditions under which returns, refunds, or replacements are applicable.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is damaged or defective upon delivery

• You received the wrong product

• The item is expired at the time of delivery

• You report the issue within 7 days of delivery

We do not accept returns for:

• Change of mind

• Opened or used products (except in case of spoilage or quality issue)

• Perishable goods after 7 days of receipt

2. Return Process

To initiate a return, please contact our customer support via:

• Email: support@jeevandharachai.com

• Phone: +91-XXXXXXXXXX

Please include:

• Order ID

• Description of the issue

• Photos of the product (if damaged/defective)

Once approved, our team will arrange a pickup or guide you on how to return the product.

3. Refunds

After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved Refunds will be processed within 7–10 business days

• Refunds are made to the original payment method (credit/debit card, UPI, wallet)

• In case of COD orders, we may request your bank details

Note: Shipping charges are non-refundable unless the error is from our side.

4. Replacements

If your product is damaged or incorrect, we will offer you the option of a free replacement at no extra cost.

5. Cancellations

• Orders can be cancelled within 1 hour of placement through your account dashboard

• After this, cancellation is only possible before the order is dispatched

• If already shipped, you will need to wait for delivery and request a return (if eligible)

6. Exceptions

We do not accept returns for:

• Products bought on clearance/sale

• Gift cards or promotional items

• Bulk or customized orders (unless defective)

7. Shipping Responsibility

If you are returning an item by courier, you are responsible for packaging and shipping the item safely. We recommend using a trackable service.